Shipping
Orders will ship within 3-5 business days. Orders will need verification and approval before shipping. Please allow 48 hours to process your order. We do not ship on Saturdays, Sundays, or Holidays. Make sure to allow for extra time during holiday orders. We will do everything we can to get your items to you as quickly as possible. Heritage Design STL/suzannelay.com are not responsible for packages lost or stolen during shipping process. If you received a package that has been damaged, please notify us immediately at chaos@suzannelay.com so we may try to resolve the issue. Packages marked delivered by the postal service that go missing or are delayed by severe weather, or service problems within the postal service do not fall under our responsibility.
We will send you an email once your item has shipped. All items will be sent within the USPS and a tracking number will be applied to your order. You will be able to track that item at your convenience. Please understand that it could take 24-48 hours for the postal service to update scanned items. Once the items it marked shipped, we cannot cancel your order.
Currently, we only ship within the United States via USPS standard shipping. If you need an order expedited or have any questions please contact us at chaos@suzannelay.com.
Returns and Exchanges
Please read in full before making your purchase so we have a clear understanding.
YOUR HAPPINESS MEANS EVERYTHING TO US!
Please understand we are a small business. We work very hard at what we do, and how we create and develop our products. Your happiness with your purchase means everything to us. We thrive on offering you items that are original and unique. Pieces you can add to your life and cater to your individual style and personality. Our goals are to help you stand out from the crowd and feel inspired. We are continuously adding new items to our shop so please visit as often as you can.
WE DO NOT OFFER REFUNDS AT THIS TIME.
ALL JEWELRY, HAIR ACCESSORIES, AND SALE ITEMS ARE FINAL SALE PURCHASES
For clothing items, including curated and handmade items, you can send the item(s) back to us within 15 days upon receipt of goods. Those items cannot be worn, washed, or damaged when returned for an exchange. Once the exchangeable item is received, we will issue you a gift card via Square. You can use this Gift Card to select another item. We will notify you via e-mail when the Gift Card has been issued.
We care about our customers, and we will work with you to find an item that you will enjoy.
Please send an email to chaos@suzannelay.com with any questions or concerns and to work out the exchange process. (please include your name, order number, and email so that we can locate your order quickly)
As we are a small business, please allow 48 hours for processing upon receipt of the exchanged package.
XO, Suzanne Lay
